Terms and Conditions

For a maximum of 9 people. Please contact us by phone at +46 (0)752-40 10 40 or e-mail at booking@petithotel.se when making reservations for groups of more than 9 people or if special consideration needs to be taken of allergies, handicaps, etc. The terms and conditions apply to Petit Hotel and you as an individual or through another party when reaching an agreement with us according to the information outlined in the reservation confirmation. The agreement might apply to accommodation, transportation, purchase of other products or services or a combination of these as executed in the Citybreak system via Petit Hotel’s website or call center.

When is my reservation binding?

The reservation is binding for both Petit Hotel and you as soon as Petit Hotel has confirmed the reservation. You are obligated to check the confirmation as soon as you receive it. You must call attention to any errors immediately. Significant promises made by reservation staff must be included in the reservation confirmation to be binding.

Payment

You must pay the entire reservation fee immediately upon making the reservation. Payment is made by credit card. Please note that some credit cards are not accepted. We are entitled to cancel your reservation if we do not receive your payment for some reason.

Invoicing

If you wish to pay by invoice, please call our Call Center at +46 (0)752-40 10 40.

Cancellations

Cancellations must be made by 6 p.m. on the day prior to arrival. Failing to arrive without a prior cancellation or where the reservation is cancelled after 6 p.m. on the day prior to scheduled arrival will result in you being charged for the first night. If the hotel has incurred any additional expenses resulting from your reservation, you will also be made liable for compensation. Cancellations may be made Monday – Friday: 8 am – 6 pm over the phone at +46 752 40 10 40, by email booking@petithotel.se, or online using the login details that you received along with your reservation confirmation. Due to our opening hours cancellations via Call Center must be made before 3 pm weekdays before weekends. You will also be required to reimburse the hotel for any other costs associated with your reservation, if any. Your cancellation is valid as soon as you receive written confirmation via email or otherwise.

Package Cancellations

Please note that special terms and conditions may apply when making package reservations. Unless otherwise specified, 6:00 p.m. the day before arrival applies. Charges that have been incurred for changes, invoicing and reservations will not be refunded.

Changes

Changes can be made, at no extra cost, Monday – Friday: 8 am – 6 pm over the phone at +46 752 40 10 40, by email booking@petithotel.se, or online using the login details that you received along with your reservation confirmation. Due to our opening hours changes via Call Center must be made before 3 pm weekdays before weekends.

Early Departure

If your reservation is for a fixed time period and you decide to depart early, you will be charged the same amount as for late cancellations. Therefore, in addition to your actual stay, you will also be charged for all requested products (including the room) for one additional day.

Complaints

You have the right to cancel your reservation if any aspect of your reservation, as outlined in your reservation confirmation, cannot be provided, and if no replacement arrangement of similar service with little noticeable difference can be made. You will receive a complete refund. However, a deduction will be made for any part of the reservation that you have already utilized. If an event or transport service included in the reservation is cancelled at short notice, a refund will be made for that service/event only.

You are required to notify Petit Hotel of any complaints within 3 days of your arrival. You should report any problems that arise during your stay immediately. They should be reported directly to the hotel. You may not receive a refund after your stay if you neglected to report the problem during the time when you were a guest at the hotel. This is because the hotel must be given an opportunity to rectify your complaint. If you are still not satisfied with compensation, you should submit a written report to us within 30 days of departure to booking@petithotel.se or by post to Petit Hotel, c/o Avisita Travel AB, Box 70, 428 21 Kållered, Sweden.

If we are unable to reach an agreement, you can turn to the National Board for Consumer Complaints. The Board has an impartial chairman and representatives for tour operators and consumers.

Petit Hotel is obligated to ensure that

You receive written reservation confirmation via e-mail.

Purchased services correspond to and are covered by the confirmation.

You are informed of all significant changes that concern your reservation.

What are my obligations?

You are obligated to check the reservation confirmation as soon as you receive it. You must call attention to any errors immediately. Significant promises made by reservation staff must be included in the reservation confirmation to be binding.

You must abide by the regulations, instructions and directions that apply at the hotel, the transport service firm, etc.

Should you have any complaints regarding your stay, you must contact the hotel first so that any discrepancies can be resolved during your stay.

Any special demands or requests regarding meals or accommodation should be indicated when making the reservation.

Personal Data Protection Act (PUL)

When making payment, you consent to your personal data being processed by Petit Hotel. The reason for this is to facilitate customary administration procedures, to ensure that Petit Hotel has access to reliable documentation in case of any emergencies, to meet the conditions of our cancellation policies and to administer and handle potential damage to our property. The information may also be used to inform you of insurance and payment related services and offers. You may also be contacted for marketing purposes

Terms and conditions for transfer

Accommodation and events may be transferred prior to the day of departure. Provided that the transport firm’s terms and conditions allow such transfer, it must be notified regarding to whom the transport service voucher has been transferred.

Force Majeure

The operator is freed of liability to pay damages and other sanctions in the event the trip cannot be made as a result of an obstacle outside the control of the operator or that the operator cannot reasonably have been expected to anticipate when entering the agreement and the consequences of which cannot reasonably have been avoided or overcome. The same applies even if the trip’s suspension is caused by a party that was engaged by the operator or other party at an earlier stage. We reserve the right to make changes due to circumstances that are beyond our control, such as changes made to prices and laws. Avisita Travel AB has lodged security with the Legal, Financial and Administrative Services Agency according to the Travel Guarantees Act. All stated prices include VAT.

Bookings for Petit Hotel and other member hotels are handled by Avisita Travel AB, CIN

556667-2068, Box 70, 428 21 Kållered.

Version 2010-05-05